If you are new to the concepts of Customer Relationship Management industry and solutions available in the market today, here is a list of on-line resources to help you learn, understand and decide on the features required to create the best solution according to your needs.*

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  "CRMAdvocate is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, web casts, case studies, white papers, research, and product information, CRMAdvocate allows end-users, editors, research analysts, system integrators, consultants, and others to stay current on industry trends."
  
  
• CompareCRM.com
  "CompareCRM.com is dedicated in making it easier and simpler for CRM buyers to make informed CRM decisions. CompareCRM.com provides detailed side-by-side CRM vendor comparison, easy-to-use CRM Vendor Recommendation Tool, as well as valuable CRM evaluation resources and hundreds of informative CRM articles."
  
  
• CRM Magazine
  "Mission: Site features are designed to serve leaders engaged in the development of customer-centric business initiatives and ventures. destinationCRM.com's Internet gateway is ideal for companies that have identified customer relationship management as a key strategy for creating enhanced customer value across many industries including technology, communications, finance, retail, advertising, and healthcare."
  destinationCRM.com and CRM magazine are properties of CRM Media, LLC
  
  
• SearchCRM.com  by Tech Target
  "SearchCRM.com is free resource dedicated to Customer Relationship Management (CRM) decision makers. CRM is a business process that requires a special combination of customer-centric strategy and technical know-how. Visit SearchCRM.com for original daily news, expert tips, discussion forums, Webcasts and customized research that will help you develop, design and implement CRM initiatives."
  
  *All of the descriptions given above are partial quotes of the 'About Us' articles from the listed websites and have been written by their owners/editors respectively.